{"id":20552,"date":"2023-08-03T18:59:41","date_gmt":"2023-08-03T16:59:41","guid":{"rendered":"https:\/\/annaflores.es\/?p=20552"},"modified":"2026-07-21T11:01:50","modified_gmt":"2026-07-21T09:01:50","slug":"com-donar-un-bon-feedback","status":"publish","type":"post","link":"https:\/\/annaflores.es\/ca\/como-dar-un-buen-feedback\/","title":{"rendered":"Com donar un bon feedback"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1424.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\">\n<\/p>\n<p style=\"text-align: center;\">\n<\/p>\n<p style=\"text-align: center;\"><div class=\"fusion-video fusion-youtube fusion-aligncenter\" style=\"--awb-max-width:600px;--awb-max-height:360px;--awb-width:100%;\"><div class=\"video-shortcode\"><lite-youtube videoid=\"k5wEzTyokjc\" class=\"landscape\" params=\"wmode=transparent&autoplay=1&amp;rel=0&amp;controls=0&amp;modestbranding=1&amp;enablejsapi=1\" title=\"YouTube v\u00eddeo player 1\" data-button-label=\"Play Video\" width=\"600\" height=\"360\" data-thumbnail-size=\"auto\" data-no-cookie=\"on\"><\/lite-youtube><\/div><\/div>\n<\/p>\n<p style=\"text-align: center;\"><\/p>\n<\/div><\/div><\/div><\/div><\/div><br \/>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1424.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2>Per qu\u00e8 la majoria dels feedbacks fracassen<\/h2>\n<\/p>\n<p>Donar un bon feedback consisteix a descriure conductes concretes i el seu efecte, no a jutjar la persona. Quan alg\u00fa escolta \u00abets desorganitzat\u00bb, el cervell no rep informaci\u00f3 \u00fatil: rep un atac a la identitat, i la resposta natural \u00e9s defensar-se. A PNL distingim entre nivells: no \u00e9s el mateix parlar del que alg\u00fa <strong>fa<\/strong> (conducta) que del que alg\u00fa <strong>\u00e9s<\/strong> (identitat). El feedback efica\u00e7 es queda sempre al nivell de la conducta.<\/p>\n<h2>Els 4 passos d&#039;un bon feedback<\/h2>\n<ol>\n<li><strong>Descriu el fet concret, sense judici.<\/strong> \u00abA la reuni\u00f3 de dimarts vas entregar l&#039;informe amb dos dies de retard\u00bb, no \u00absempre arribes tard amb tot\u00bb. Fets observables, no generalitzacions.<\/li>\n<li><strong>Explica&#039;n l&#039;efecte.<\/strong> \u00abAix\u00f2 va obligar l?equip a refer la planificaci\u00f3\u00bb. La persona ent\u00e9n limpacte real de la seva conducta, sense dramatitzar.<\/li>\n<li><strong>Expressa qu\u00e8 necessites o proposes.<\/strong> \u00abNecessito que la propera vegada m&#039;avisis amb antelaci\u00f3 si no arribes a la data\u00bb. El feedback sense petici\u00f3 \u00e9s nom\u00e9s una queixa.<\/li>\n<li><strong>Refor\u00e7a la relaci\u00f3.<\/strong> Tanca reconeixent una cosa genu\u00efna: capacitat, disposici\u00f3, historial. La persona necessita saber que el problema \u00e9s la conducta, no pas ella.<\/li>\n<\/ol>\n<h2>Claus de PNL perqu\u00e8 el missatge arribi<\/h2>\n<ul>\n<li><strong>Rapport primer.<\/strong> Sense sintonia no hi ha escolta. Adapta el teu to i el ritme al de l&#039;altra persona abans d&#039;entrar en mat\u00e8ria.<\/li>\n<li><strong>Calibratge.<\/strong> Observa les reaccions mentre parles (tensi\u00f3, mirada, postura) i ajusta. El feedback \u00e9s una conversa, no pas un discurs.<\/li>\n<li><strong>Cuida el moment i el lloc.<\/strong> Feedback correctiu, sempre en privat i sense p\u00fablic. I mai en calent: espera que l&#039;emoci\u00f3 baixi, la teva inclosa.<\/li>\n<li><strong>Parla des de tu.<\/strong> \u00ab&quot;Jo necessito&quot;, &quot;a mi m&#039;afecta&quot; genera menys defensabilitat que &quot;tu fas&quot;.<\/li>\n<\/ul>\n<h2>El feedback tamb\u00e9 \u00e9s positiu<\/h2>\n<p>Recon\u00e8ixer el que alg\u00fa fa b\u00e9 \u2014de manera concreta, no amb una \u00abbona feina\u00bb gen\u00e8rica\u2014 \u00e9s l&#039;eina de gesti\u00f3 de persones m\u00e9s barata i menys utilitzada. La proporci\u00f3 importa: si l&#039;\u00fanic feedback que d\u00f3nes \u00e9s correctiu, cada conversa amb tu es percep com una amena\u00e7a.<\/p>\n<p>Aquestes habilitats de comunicaci\u00f3 s&#039;entrenen en profunditat al <a href=\"https:\/\/annaflores.es\/ca\/curs-de-coach-certificat-a-pnl\/\">Curs de Coach Certificat a PNL<\/a> ia les <a href=\"https:\/\/annaflores.es\/ca\/formacio-per-a-empreses\/\">formacions per a empreses<\/a> de l&#039;Institut Anna Flores.<\/p>\n<h2>Preguntes freq\u00fcents<\/h2>\n<p><strong>Quin \u00e9s el millor moment per donar feedback?<\/strong><br \/>Com m\u00e9s aviat millor despr\u00e9s del fet, per\u00f2 mai en calent. Si hi ha c\u00e0rrega emocional, deixa passar unes hores. Un feedback sobre una mica de fa un mes perd gaireb\u00e9 tot el seu efecte.<\/p>\n<p><strong>Funciona la t\u00e8cnica del sandvitx (positiu-negatiu-positiu)?<\/strong><br \/>Usada mec\u00e0nicament, no: la gent apr\u00e8n a esperar el \u00abper\u00f2\u00bb. \u00c9s m\u00e9s honest separar els missatges: el reconeixement al seu moment i la correcci\u00f3 al seu.<\/p>\n<p><strong>Com rebo jo un feedback dif\u00edcil?<\/strong><br \/>Escolta sense interrompre, pregunta per fets concrets (\u00abem pots donar un exemple?\u00bb) i agraeix la informaci\u00f3 encara que no la comparteixis. Decidir qu\u00e8 hi fas \u00e9s un segon pas.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":20554,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"footnotes":""},"categories":[14,12],"tags":[],"class_list":["post-20552","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-coaching","category-pnl","post_format-post-format-video"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C\u00f3mo dar un buen feedback<\/title>\n<meta name=\"description\" content=\"C\u00f3mo dar un buen feedback sin generar rechazo: estructura en 4 pasos, errores habituales y claves de PNL para que el mensaje llegue y produzca cambio.\" \/>\n<meta name=\"robots\" content=\"index, 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